Returns.

We will always endeavour to provide you with the best service possible.

We strive to ensure that any items sent via postage are securely packaged and arrive with you as intended.
In the unfortunate event that you find yourself here. Please feel free to contact me directly via the “Contact Me” page.

We want you to 100% satisfied with your purchase from Heather Rouge Ltd. If for any reason you are not satisfied please contact us as soon as possible with your query. We are happy to refund any products that are faulty within 14 days from digital receipt but we cannot accept items that have been used. Returns/Exchanges are NOT accepted for sale items. Returns must be postmarked and mailed within 14 days from receipt of products. Products must be in original packaging.

Please include the original packaging with your return to avoid any delays in processing. We do take digital copies of all orders before sending to customers & process all orders through high-standard quality control. Once the package is received we will then process the return and you will be notified by email. We aim to process refunds as soon as possible. We reserve the right to correct or change our returns/refund policy at any time without notification.

We will always try to find a happy solution to any problem.

Our returns policy is one that abides by ‘The Consumer Rights Act of 2015 & The Consumer Contract Regulations of 2014’.
If you do not understand your rights as a consumer or my obligations as a trader. You can find more information here ‘Gov.uk’